Effective July 1, 2026 · Last updated October 29, 2026
These Terms of Service (“Terms”) govern your access to and use of the Hardtack platform, website, mobile driver app, and AI voice agent (the “Service”), provided by Hardtack AI Inc. (“Hardtack,” “we,” “us”), a company based in West Jordan, Utah, USA. By using the Service you agree to these Terms. If you have a Hardtack Subscription Agreement (including any order form under it, whether you accepted it online or signed it), it prevails over these Terms wherever the two conflict, and these Terms apply only to matters it does not address.
Hardtack is an AI-native operations platform for field-service businesses, beginning with waste haulers and portable sanitation operators: a voice agent that answers calls and books work, plus dispatch, billing, customer communication, and reporting built on the data it captures. We may modify, add, or discontinue features from time to time. Some actions run automatically within the settings you choose: answering calls, booking jobs and quoting your configured prices. Other actions are held for your approval, and you remain responsible for the settings you choose and the decisions you approve.
You must be able to form a binding contract and provide accurate information, kept current. Access uses passwordless magic-link sign-in; you are responsible for safeguarding access to your email and accounts, for activity under your account, and for the users you invite. Notify us promptly of any unauthorized use. You must be at least 18 years old to use the Service, and you may give access only to users who are at least 18.
We may offer a free trial account so you can evaluate the Service. A trial is an evaluation environment, not a live system for running your business: it is seeded with sample data we provide, and texts, email, and outgoing calls to other people are disabled. Do not use a trial to contact your customers or anyone else.
A trial may include access to a shared Hardtack trial phone number, so you can call the Service and hear it answer as your company. Call it only from your own phones, and do not give the number to your customers or publish it. Calls to the trial number are transcribed, and may be recorded, like any call the Service answers. We may limit the number and length of trial calls. When the trial ends, we delete its calls, transcripts, recordings, and the phone numbers you listed, along with the rest of the trial.
A trial lasts 7 days, or until you buy a subscription, whichever comes first. When it ends, we permanently delete the trial account and everything in it, other than the access records described in our Privacy Policy. There is no export, no restoration, and nothing carries over: buying a subscription creates a new account, and we do not convert a trial in place.
Because a trial account is deleted, do not put anything in it that you need to keep or must protect. Do not enter your customers’ personal information, payment card details, or confidential or regulated data, and do not have your customers call the trial number. We do not process your customers’ personal data during a trial, and no data processing addendum applies to one.
A trial is free. It takes no payment method, creates no subscription, and there is nothing to cancel: it simply ends. We may change, limit, or end a trial at any time. Trials are offered for business evaluation, one per business unless we agree otherwise, and are provided “as is,” with no warranty and no uptime or support commitment. Our total liability relating to a trial, including any claim arising from its deletion, is $100.
By starting a trial you confirm that you are evaluating the Service for your own business, and that you are not a competitor of Hardtack or acting for one. You may not access a trial account with bots, scrapers, automated browsers, or AI agents of any kind, other than assistive technology an individual uses for accessibility.
You agree not to, and not to let or help anyone else (including any bot or AI agent) to:
These restrictions cover the whole Service and any part of it, however it is copied. The non-public parts of the Service you see by using it are our confidential information. We monitor use of the Service, including how it is accessed and operated, to protect it and enforce these Terms, and we may limit, suspend, or end access immediately if we believe these Terms are being broken. We may also seek a court order to stop a breach, in addition to any other remedy. Nothing in these Terms limits a truthful review of the Service that the Consumer Review Fairness Act protects, but you may not disclose our confidential information in one.
Security research conducted in good faith under our Security policy is welcome and is not a violation of these Terms.
You retain ownership of the data you put into the Service, including your customers’ information. You grant us the limited license needed to host and process that data to provide, secure, and improve the Service. You also grant us the right to use data derived from your use of the Service in de-identified, aggregated form (never including your prices or anything that identifies you or your customers) for analytics, industry insights, and product improvement, including making aggregate figures available to third parties, subject to the opt-out described in the Privacy Policy. As described in our Privacy Policy, you are the controller of your customers’ data and Hardtack acts as your processor; if you have a Subscription Agreement, our Data Processing Addendum forms part of it. You are responsible for your own legal compliance: including any notice or consent your customers are owed for call recording or messaging, and any notice or consent your drivers are owed for location tracking.
The Service uses AI, which can be wrong. AI-generated content (quotes, drafts, summaries, transcriptions, routing and scheduling suggestions) may contain errors or omissions. You are responsible for reviewing AI output before relying on it, for the settings that decide which actions run automatically, and for approving the actions the Service holds for you. You should not rely on unverified AI output as your sole basis for a decision, and we are not liable for losses arising from such reliance.
Paid plans are billed through our payment provider on the terms of your Subscription Agreement and order form. Fees are exclusive of taxes, which are your responsibility, and are non-refundable except where required by law or expressly stated. Late or failed payments may result in suspension, as your Subscription Agreement provides. Some use may be provided free or as a pilot; if we start charging for use that has been free, we will tell you first.
If you accept payments from your customers through the Service, you are responsible for every chargeback, dispute, refund, and reversal on those payments, and for the related fees and fines. Where Hardtack collects your customers’ payments as your payment collection agent, any shortfall, including a negative balance in your payment account, is a debt you owe us and is due on demand; you authorize us to recover amounts you owe from your payouts or your payment processor balance, by debiting your linked bank account, or by charging your payment method on file; and we may delay or hold payouts, or require a reserve, to cover these risks. Where your customers pay you directly on your own account with the payment processor, that processor’s terms govern those payments, and Hardtack holds no funds and debits nothing for them. Your Subscription Agreement sets out the details and prevails over these Terms.
Paying a business through Hardtack. When you pay a business through its Hardtack customer portal or a payment link, you are paying that business, and the business’s payment provider processes the payment. Where the business’s payments are collected through Hardtack’s payment collection service, Hardtack collects the payment as the business’s limited payment collection agent, and payment to Hardtack counts as payment made directly to the business. In either case the business may not charge you again for an amount you paid, the business’s name appears on your statement, and you should contact the business about the invoice or a refund.
Hardtack and the operators who use our platform send service-related text messages. Message frequency varies with your service activity. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive text messages is not a condition of purchasing any goods or services, and no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. How consent is collected is described on our SMS program page.
The Service relies on third-party providers (for example, payments, telephony, mapping, and AI models) and may link to third-party sites. Your use of those services is subject to their own terms, and we are not responsible for third-party services we do not control.
Hardtack and its underlying software, design, and brand are owned by Hardtack AI Inc. and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; no other rights are granted. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve the Service. HARDTACK and FOREMAN are trademarks, and these Terms grant you no right to use them.
You may not use the Service in violation of US export-control or sanctions laws. You represent that you are not located in an embargoed region and are not on any US government denied- or restricted-party list, and that you will not use the Service for any prohibited end-use.
The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding the accuracy or reliability of AI-generated output. We do not warrant that the Service will be uninterrupted or error-free.
To the maximum extent permitted by law, Hardtack will not be liable for any indirect, incidental, special, consequential, or punitive damages, for lost profits, revenue, or data, or for losses arising from your reliance on unverified AI-generated output. Our total liability arising out of or relating to the Service will not exceed the greater of the amounts you paid us in the twelve months before the claim or US $100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
You will defend and indemnify Hardtack against claims arising from your data, your use of the Service in violation of these Terms or applicable law, or your customers’ claims relating to data you put into the Service.
You may stop using the Service at any time; stopping does not end a subscription or the fees owed for its term. We may suspend or terminate access for violation of these Terms, risk to the Service or others, or non-payment. On termination, your right to use the Service ends; you may request export of your data for a reasonable period, after which we may delete it as described in the Privacy Policy. Sections that by their nature should survive termination (for example, data ownership, disclaimers, limitation of liability, and indemnification) will survive.
We may update these Terms from time to time and will post the revised version here with a new “last updated” date; material changes will be communicated where appropriate, and continued use after an update means you accept it. No change to the “Governing law & disputes” section applies to a dispute of which either party had notice before the change took effect.
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. Contact us first at support@hardtack.ai and we will try to resolve the matter informally for 30 days. If we cannot, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator in Salt Lake County, Utah, under the Federal Arbitration Act: except that either party may bring an individual claim in small claims court, we may go to court to collect amounts you owe, and either party may go to court for an injunction to protect its intellectual property or confidential information. Claims may be brought only on an individual basis, not as a class, consolidated or representative action; if that limit is found unenforceable for a claim, that claim will be decided by the state or federal courts in Salt Lake County, Utah. If 25 or more similar arbitration demands are brought against Hardtack by, or with the assistance of, the same or coordinated counsel within 180 days, the AAA’s Mass Arbitration Supplementary Rules apply, and the parties will cooperate in a staged process in which the arbitrations proceed in batches of no more than 20, with the results of earlier batches informing settlement discussions before later batches proceed, and any limitation period for a claim in a later batch is tolled while it waits. You may opt out of arbitration by emailing legal@hardtack.ai within 30 days of first accepting these Terms. For anything heard in court, both parties waive trial by jury. This arbitration agreement applies to you only if you accepted these Terms by checking a box or clicking to agree, for example when starting a trial. If you have a Subscription Agreement, its dispute-resolution section governs instead.
These Terms, the Privacy Policy, and any Subscription Agreement are the entire agreement between you and Hardtack regarding the Service, and your Subscription Agreement prevails over these Terms if they conflict. You may not assign them without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control. We may give notices by email or by posting on the website.
Questions about these Terms go to support@hardtack.ai, or by mail to Hardtack AI Inc., West Jordan, Utah, USA.